Why did a WhatsApp assignment arrive by email?
CoachSheets can use email when it cannot send through WhatsApp. Delivery Log records the channel and reason.
Open in CoachSheetsBefore you start
Sign in to the correct coaching workspace. You need permission to manage this area.
Step by step
Open the assignment and select Delivery Log.
Find the send or reminder in question and read the recorded reason.
If email was used, ask the client to check their email before sending another copy.
Correct contact details if needed. For a provider refusal, use the support route with the error rather than repeatedly resending.
How you know it worked
You can explain where the link went and address the cause of the fallback.
How do I change a client’s email or phone number?
Update the client profile and check the intended channel before sending again.