My client says nothing arrived. What should I check?
Start with the assignment’s Delivery Log so you do not send duplicates while diagnosing the problem.
Open in CoachSheetsSign in to the correct coaching workspace. You need permission to manage this area.
Step by step
Open Assignments and select the affected assignment.
Open Delivery Log and check the scheduled time, channel, and latest recorded outcome.
If the send time has not arrived, wait. If the log shows email fallback, ask the client to check that inbox and spam folder.
If contact details are incorrect, correct the client profile.
If the provider rejected the send or the reason is unclear, contact support with the recorded error and time.
How you know it worked
You know whether the assignment is waiting, failed, or went through a different channel.
If something looks different
Avoid sharing a client’s secure worksheet link in a support message.
Why did a WhatsApp assignment arrive by email?
CoachSheets can use email when it cannot send through WhatsApp. Delivery Log records the channel and reason.