Why is a booked session missing or linked incorrectly?
Check the connection, event details, and client contact information before creating a duplicate.
Open in CoachSheetsBefore you start
Sign in to the correct coaching workspace. You need permission to manage this area.
Step by step
Open Settings → Integrations and confirm the provider is connected.
Check the booking in the provider, including attendee email and any cancellation.
Compare that email with the intended client’s profile.
Sync if available and inspect the session again.
If it remains wrong, contact support with the event time and provider, without sharing private worksheet links.
How you know it worked
You can identify a connection issue, contact mismatch, or an event that needs investigation.
How do I change a client’s email or phone number?
Update the client profile and check the intended channel before sending again.