What happens when a session is moved or cancelled?
Unsent session work is reconciled with session changes. Already sent records remain part of the client history.
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Step by step
Reschedule or cancel the session through its session controls or connected provider.
Open the client’s session and confirm the new time or cancellation arrived.
Check linked assignments: eligible unsent work is adjusted after rescheduling.
After cancellation, unsent linked work is suppressed; sent history remains and future reminders for unfinished linked work are stopped.
How you know it worked
Your timeline retains what happened without treating cancelled, unsent work as a new delivery.
If something looks different
Already completed submissions are retained. Check provider synchronization if the session still shows its old time.
How do I prepare for a session using recent work?
Start with the client timeline, then turn recent responses into a small set of questions for the session.